Privacy policy

Last updated October 8, 2026

Black Stack ("we") runs a dispatch program that sends hauling orders to the drivers and trucking companies that haul for us. This policy says what we collect for it, what we do with it, and what we never do with it.

What we collect

The name of your company and of the people we talk to there.
The mobile phone numbers you give us for dispatch texts, and a record of when and how you agreed to get them.
The texts we send you and the replies you send back (for example YES, NO, STOP or HELP), with the date and time.
The orders, confirmations and tickets you send through the links in those texts.

How we use it

To send you the day's hauling orders, changes and cancellations, and a reminder at the end of the day when we have no tickets from you.
To record your confirmations and your tickets against the right order, and to pay you for the work.
To honor your choices: a STOP reply ends the texts to that number until you reply START.

What we do not do

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell, rent or trade your phone number or your messages.

The only companies that handle your number on our behalf are the service providers that carry the texts (our messaging platform and the mobile carriers). They handle it only to deliver the messages, and only under our instructions.

We disclose information when the law requires it, or to protect our rights, our drivers or our customers.

Keeping it

We keep the texts and the consent record for as long as your company hauls for us and for the time our business records require afterward. We protect it with the same care as the rest of our business records: sign-ins for our office staff, encrypted connections, and backups.

Your choices

Reply STOP to any text to stop the dispatch texts to that number. Reply START to get them again.
Reply HELP for help, or contact us at [email protected].
Ask us at any time what we hold about your company, to correct it, or to remove a number.

Changes and contact

If this policy changes, the new version is posted here with a new date. Questions go to Black Stack at [email protected].